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All our staff are trained to work with young people.
We provide a friendly, accessible service. Even if you’re under 16, you can use our services. You can either come on your own, or you can bring a friend with you. You can request to see a male or female member of staff.
You might meet one of our workers in your school, college or university.
We take patient's confidentiality very seriously. The services we offer are completely confidential.
Your healthcare records stay within our department and only our staff have access to them. We will not write to your GP unless you have given us permission to do so.
Our staff have very strict rules on confidentiality. The law says that we have to keep all your records and information completely confidential.
If we are worried about your safety and we think you might be in serious danger, we may need to discuss this with another professional. We would always try to tell you before we share information, if it is safe for us to do so.
If you're worried about confidentiality, don't be afraid to ask one of the doctors or nurses.