Crown Heights (Basingstoke) -

Contact Info

Sexual Health Service
Crown Heights
Alencon Link
Basingstoke, Hampshire

RG21 7TY


0300 300 2016 Option 6

Other Information

Due to the rising number of wasted appointments where patients do not attend it has been necessary to alter the availability of pre booked appointments. All general appointments are opened either 2 weeks or 48hrs in advance and can only be booked within the above time scales by calling 0300 300 2016.

Opening Hours


1:00pm – 4:00pm

Wait to be seen 1-4pm


9:00am – 3:00pm

Wait to be seen 9-3PM


9:00am – 12:00pm

Wait to be seen 9-12pm Same Day Appointments are also available 1-3pm bookable by TEXT. The appointments are released at 09:30am Send one of the following codes BSTOKEF (if female) or BSTOKEM (if male) by text to: 07860021455


1:00pm – 5:00pm

Same Day Appointments are available 1-5pm bookable by TEXT. The appointments are released at 09:30am Send one of the following codes BSTOKEF (if female) or BSTOKEM (if male) by text to: 07860021455


8:30am – 2:30pm

Pre booked appointments. To book an appointment call 0300 300 2016


9:15am – 11:30am



Additional Information

Full Service Description

WAIT TO BE SEEN CLINICS ARE OPEN EACH DAY FROM MON-WEDS - These clinics are designed so that you can be seen the same day without an appointment. We will see you as quickly as we can and aim to see you within 2hrs so please be prepared to wait. You can come for FREE Sexual Health Testing, Treatment and Contraception. Some PROCEDURES (Coils Fittings and Deep Implant Removals) cannot be done in this type of clinic and you will have to make an appointment.

Monday - 1.00pm - 4.00pm

Tuesday - 9.00m-3.00pm

Wednesday - 9.00am - 12.00am

Friday - PRE BOOKED APPOINTMENTS ONLY- These appointments are released for booking as follows- 50% at 2 weeks and 50% at 48hrs in advance every wednesday morning at 8am. Please call 0300 300 2016



SAME DAY APPOINTMENTS are also available on WEDNESDAYS 1-4pm and THURSDAYS 1-5pm. Appointments can be booked by TEXTING  BSTOKEF (if female) or  BSTOKEM (if male) to 07860 021 455 between 09.30-11.30am on the day.


SPECIALIST PRE BOOKED APPOINTMENT CLINICS are available for GUM (inc HIV) and Complex Contraception and Procedures (inc Coil Fitting and other gynaecological problems) Please ask at reception.

Important information about your appointment
Please arrive 10 minutes prior to your appointment time and report to reception. We will need to check your details and arrive you onto our system.
If you are more than 5 minutes late for your appointment, we will triage you to assess if we are still able to see you that day. If we are not able to see you, you will need to make another appointment.

Referral Method

Available only by referral from your GP, Sexual Health Services provide Psychosexual Counselling and in addition are now able to provide Vasectomy procedures.

Waiting Times

Even booked appointments can sometimes run late as consultations are unpredictable.

Waiting times are primarily affected during the 'Walk in and Wait' clinics' this is due to the number of patients arriving to be seen.  We try to see everyone as quickly as possible, our aim is to see you within 2hrs. Please be prepared to wait.

Sometimes we have to redirect you to alternative clinics or 'cap' the clinic as we are already to capacity and cannot see you, this is regrettable but necessary.

Call the service

Call the service

0300 300 2016