Condoms by post

We apologise for the delay in the launch of our new Personal Health Record for ordering condoms by post. We hope to launch PHR soon. Please check our website for future updates. You can continue to order condoms by post via the current process. 


If you are 16 or over and live in Hampshire, Isle of Wight, Portsmouth or Southampton. you can order free condoms direct to your door.

This is a private and confidential service and condoms are dispatched in a plain postmarked envelope within 10 working days from us receiving your order.

Please note that Pasante Naturelle condoms may be substituted for Pasante Regular condoms. 

Due to COVID-19 we are experiencing delays in processing orders and therefore cannot guarantee they will be dispatched within 10 working days. Please do not re-submit your order.


Isle of Wight: If you live on the Isle of Wight you may be notified that your order will not be processed as you live out of our area. Please disregard this message. All valid Isle of Wight condoms by post orders will be processed. When ordering, please select any alternative Council for the purposes of processing your order whilst we finalise our new system.

Important information about your order

  • Please do not request condoms for any individual other than yourself
  • Any repeat orders within a six week period will not be processed
  • You must provide a full forename and surname and a full delivery address
  • You must provide a valid email address in case we need to contact you about your order. Please do not use a self destructible email address as these orders may not be processed.  
  • Please be advised that these requests are processed within 1 to 10 days and it may not be possible to cancel your order.

Suspicious orders

We regularly monitor order requests to check for bulk ordering by individuals, for orders which appear to be placed on behalf of someone else, and for orders which do not appear genuine, or false. 

In some cases we will email for confirmation of details and to ensure orders are genuine before we process the order.

Where else can I get free condoms?

If you are under 25 (even if you are under 16) you can get condoms via our GIO C-Card Scheme.

If you are any age you can also get free condoms at any of our sexual health clinics.

If you have any queries about your order, please email us.


This service is funded by your Local Authority to help protect the health of you and your family, friends and neighbours.  Misusing it costs money that we would prefer to spend on promoting and protecting sexual health and well-being.  Please think twice before making prank orders.

Order Condoms




If you have requested non-latex condoms, this will be indicated by a sticker on the bag inside the envelope of your order.

Have you heard about our fit and forget contraception?

Fit and Forget contraception methods, known as LARC (long acting reversible contraception) are ideal for giving you one less thing to think about. 

Take a look at some of the benefits: