PLEASE READ BEFORE CONTACTING OUR SERVICE
Pages updated 24-SEPT-2020
In order to respond to the COVID-19 pandemic, we have put in processes to ensure we can help you if you need to access Sexual Health services. Our services are running differently in order to keep patients and staff safe. However, we continue to provide both urgent and some non-urgent care.
We have temporarily changed our normal appointment booking procedure. This includes closing our online booking system.
Please call 0300 300 2016 if you feel you need to be seen. Depending on your need we may be able to offer you a face to face appointment or a telephone assessment.
Face to face appointments will be released in the morning as same day appointments available for booking.
For a telephone assessment you will be contacted by a member of our clinical team and assessed by phone. If we cannot help you over the phone you will be allocated a time to attend clinic. Based on your need we may not be able to offer you a telephone assessment on the day you call us. You may be advised to call back the next day when more telephone assessment slots are made available.
Where possible we encourage the use of our Online Test Kit service, as well as access to information on Sexual Health via our website.
Please do not attend the clinic unless you have an appointment or have been allocated a time to attend.
Please do not bring anyone with you to the clinic.
If you have been asked to attend clinic you must be wearing a face covering on arrival and for the duration of your visit. Details on how to wear and make a face covering can be read here.
Please use the hand sanitiser available when entering and leaving our clinics.
Please see our COVID-19 FAQs for further information.
We also have guides for professionals & parents, and young people regarding Sexual Health and COVID-19.
Please visit the Solent NHS Trust information page.
Do you have any of the symptoms of coronavirus, however mild?
The main symptoms are:
- a high temperature/fever
- a new, continuous cough
- loss of/change in smell or taste
If you have symptoms, stay at home for 10 days or longer if you still have symptoms other than cough or loss of sense of smell or taste.
If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.