Online Booking System
COVID-19: We have made significant but essential temporary changes to our booking process. This includes closing our online booking system. Please call 0300 300 2016 if you feel you need to be seen. You will be contacted by a member of our clinical team and assessed by phone. If we cannot help you over the phone you will be allocated a time to attend clinic. Where possible we encourage the use of our Online Test Kit service, as well as access to information on Sexual Health on our website. For further information, please click here.
We are working on a new online booking process which aims to improve the ease of use and experience for our patients. We have made some enhancements to the new booking system which will allow patients to also order online STI kits and receive some of their results via a messaging portal within the online booking system. To ensure these new developments meet the standards that are expected by our patients, they are currently being tested and should be launched shortly once we have managed to get some user feedback.
Please continue to use the current online booking process and we will provide updates once the new system is live.
Thank you to our patients who have provided feedback to help us improve our service. If you would like to feedback to us, please do so here.
Important information about your appointment
Please arrive 10 minutes prior to your appointment time and report to reception. We will need to check your details and arrive you onto our system.
If you are more than 5 minutes late for your appointment, we will triage you to assess if we are still able to see you that day. If we are not able to see you, you will need to make another appointment.
Booking your appointment online
Please note that our booking system is open 8:00am until 12:00 midnight, Monday - Friday. Some clinics offer same day appointments (SDA) and some offer appointments 48 hours and 2 weeks in advance or both. Clinic details can be found on our clinic finder.
Same day appointments are bookable from 8:00am, and all available appointment slots will be shown during the booking process. New appointments are released daily at 8:00am.
You will only see appointments for the next few weeks. Appointments that have not been released for advanced or same day bookings will not show in the available dates calendar.
We have multiple clinics running across Hampshire, Isle of Wight, Portsmouth and Southampton Monday to Friday, please take a look at all locations if your preferred clinic is not available.
If you require assistance outside of our working hours please contact 111, your out of hours health care provides, or in an emergency only A&E.
If you have had sex with someone without a condom in the last 72 hours (3 days), who you know has HIV or think may have HIV, please do not use the online booking system but call 0300 300 2016 to arrange a clinician call back, Monday to Thursday from 8:30am to 5:00pm or Friday from 8:30am to 4:00pm.
There is a treatment called PEP (Post Exposure Prophylaxis) that may reduce your chances of getting HIV if started within 3 days (72 hours) of being exposed.
Further information about PEP can be found on the NHS Choices website.