Your feedback

Friends and Family Survey

Solent NHS Trust is committed to understanding the needs and views of the people who use our service. Your feedback is extremely important to us and we always encourage patients to offer their views on how we deliver Sexual Health care. We use your feedback to learn and develop our services to ensure we provide the very best of care to those who use them.

You can help us develop the service by filling out the friends and family survey.

If you would like to know more about how to complete the friends and family survey, you can watch a Video Guide which can also be viewed with British Sign Language.

Compliments and suggestions

Although we are here to help address your complaints, we also appreciate people taking the time to let us know when they have had a good experience with our service. Please feel free to tell us something about your experience, or pass on your compliments to staff, or suggest an idea for improving services.

We try to share all the positive feedback we receive with other services so that any ideas or evidence of good practice can be used in other areas to improve the patient experience.

You can contact us directly with any feedback by emailing to snhs.shsfeedback@nhs.net 

Complaints

Should you, or a family member, be unhappy with any aspect of your care it is always best to let someone know as soon as possible. We would encourage you to talk to the staff as soon as something happens as very often problems can be sorted out without the need to make a complaint. 

You can also contact us through SPA on 0300 300 2016 and ask to speak to the Operational Manager for the area, or you can contact the Patient Advice and Liaison Service who will be happy to assist and advise you regarding the NHS complaints process.

Of course you do not have to make a formal complaint and your concerns can be handled informally by the Patient Advice and Liaison Service quickly and efficiently.

If you wish to contact the Patient Advice and Liaison Service:

PALS and Complaints Service

Solent NHS Trust
Highpoint Venue
Bursledon Road
Southampton
SO19 8BR