Personal Health Record

If this is your first time using PHR, you will need to register. You must only register for YOURSELF with YOUR OWN personal email address and YOUR OWN UK mobile phone number. Do not use shared email addresses and make sure no one else has access to your phone.

PHR accounts found to be in breach of these terms, which are created using someone else’s email address or phone number will be deactivated, pending identification verification in order to change the details.

There is a risk of disclosure of private and sensitive information if you do not adhere to the above. Further information is available on our confidentiality page. Please ensure your email account and phone is password protected.

Please take care when entering your personal details, as this information cannot be changed once submitted.

In some circumstances we may need you verify your identity. This can be done remotely via email.

Once you have submitted your details, you will need to verify your email address within 24 hours. If you do not verify your email address within this time period, you will need to register again.

Once you have verified your email address you will be sent a verification code via text message to your mobile phone. You will have three attempts to enter your verification code.

Click here to access the PHR

^{Please be aware that our clinics are only offered in Hampshire, the Isle of Wight, Portsmouth, and Southampton.
If you do not live in one of these locations, you can find your nearest Sexual Health Service by using the NHS Service Search.}

If you are wanting to get PrEP or Emergency Contraception (EHC). please call 0300 300 2016 instead of booking through the PHR.

Common Q&A's

How do I complete registration of PHR correctly?

You will be required to confirm your email, then your mobile number as part of your confidentiality and privacy. This process will take place as follows:

Confirm your email address by clicking the link in your email address. Click the help button if you do not receive your email (check your junk folder(s)). You will need to verify your email address within 24 hours. If you do not verify your email address within this time period, you will need to register again.

Confirm your mobile number by entering the code we have sent to your mobile number. You will have three attempts to enter your verification code. Use the resend button if you have not received a code.

Complete all the details in the ‘My details’ page and click save. Your registration is now complete, and your account will be active.

I haven’t received the verification email – what should I do?

Check your email address is entered correctly. Check in your junk folder(s) and that your email client does not block emails from unknown addresses. If this is not the problem, you can ask the system to re-send your verification. You need to verify your email within 24 hours otherwise you will need to start your registration again.

I haven’t received the verification SMS – what should I do?

Check your mobile number is entered correctly and that your phone does not block messages from unknown numbers. If this is not the problem, you can ask the system to re-send your verification code.

I’ve answered every question on the registration form, but it says I’ve missed a section – what should I do?

Double check you have completed every section correctly, including entering dates in the correct format.

My postcode isn’t recognised - what should I do?

We use a national database of postcodes to find addresses. Unfortunately, we have to wait for the database to be updated with new postcodes for newly built or registered properties. You can still create a PHR but will have to be invited by our staff. Please call 0300 300 2016 - the advisor will ask one of our team to contact you.

How do I update my email and mobile number in PHR?

This facility is not currently available in PHR however we are currently reviewing options. Until this available, we can update this for you. We just need to confirm your identity so please email 2 forms of ID to phrverification@solent.nhs.uk. ID should include

Utility Bill or Driving Licence; AND
Passport or Birth Certificate

If you are unable to do so please, please call 0300 300 2016 - the advisor will ask one of our team to contact you.

Once we have updated your mobile and/or email address, you will need to sign back into your account and re-verify your details within 24 hours. If you do not complete verification within 24 hours, you will not be able to access your PHR account and will need to follow the instructions for ‘I can’t log in to my PHR – what should I do?’.

I can’t log in to my PHR – what should I do?

You can reset your password by clicking the ‘Help’ button. You can then reset your password or resend your verification email if you have not already completed this step as part of your registration. Once completed you will be able to log in using your email address and new password.

If this doesn’t work, please call us on 0300 300 2016 - the advisor will ask one of our team to contact you.

I do not wish to receive SMS or email notifications

You can manage some of your own communication preferences in your PHR. Click on the ‘Alert Settings’ menu item to change your settings.

PHR says someone needs to call me. How long do I have to wait?

We aim to contact anyone receiving this message within 2 working days (Monday to Friday, excluding bank holidays).

I can’t find my messages – where are they?

Your messages will be displayed in the Messages tab as shown here:

Managing Appointments

How can I book an appointment?

Once you have logged in you can book an appointment for many of our services. Click on the ‘Appointment’ button and follow the triage options to be directed to options for appointments.

Can I cancel my appointment online?

Yes, you can. Go to the Appointments tab and click the cancel button.

Can I re-book an appointment online?

Most appointments can be booked, cancelled and rebooked through PHR online. Some appointments for more complex issues are not yet available to book online and you will need to phone 03003002016.

How do I order an STI test kit on PHR?

How do I order an STI test kit on PHR?

Once you have logged in you can request a free STI test kit via your dashboard. Click on the ‘Order a test kit’ button, then click the ‘Sexual Health (STI) Testing’ option and answer a few questions to enable us to send you the correct test kit.

For more information on ordering STI & HIV test kits via our PHR - Click here

How do I order free condoms on PHR?

How do I order free condoms on PHR?

Once you have logged in you can request a free condoms via your dashboard. Click on the ‘Free condoms’ button and complete the details.

Personal Health Record

Click here to access the PHR

For more information on ordering STI & HIV test kits via our PHR - Click here

For more information on ordering condoms via our PHR - Click here