Is the service confidential? Will my information be kept private?

As a service, we feel that keeping your data and information confidential and secure is extremely important. When you use the service the information in your notes are stored securely on our computer system and are strictly confidential. It can sometimes be useful and beneficial to your health to share your records with your GP but we will not do this without your permission to do so.

If you're 13 to 15 years old, you have the same rights to confidentiality as an adult. This means that we won't tell your parents, or anyone else without your permission.

For any contact we send you, we will always ask you whether you are happy for us to send a text or send letters to your home address, and in some cases - your GP. For this reason it is important for us to have accurate contact details for you.

There are certain situations where we, as a service, may need to share your confidential information. We would always discuss this with you first and this will only happen if we are concerned that you or someone else are at serious risk of harm.

If you have any concerns or queries regarding your confidentiality please email us at


Did You Know?

You can now chat to us confidentially online at our HIV live web chat service

This service is for anyone in Hampshire who:

  • has been diagnosed with HIV (HIV positive)
  • has been affected by anyone in their life who is HIV positive
  • needs advice and support about HIV